Frequently Asked Questions

How long does shipping take?
Orders placed before 00:00 CET are processed Monday to Friday within 1–2 business days. After processing, shipping takes 3–7 business days; the total delivery time is therefore approximately 4–9 business days. All orders within Switzerland are shipped free of charge.

Can I track my package?
Yes. Once your order has been shipped, you will receive a shipping confirmation with a tracking number that allows you to track your package until delivery.

What happens if my order is damaged or incorrect?
If your order arrives damaged or defective, please contact us within 30 days of receipt at info@luminas.ch with your order number, a brief description, and photos of the issue. We will promptly send you a replacement or refund the purchase price and cover the return shipping costs.

How does the return policy work?
You can return items within 30 days of receipt, provided they are unused, unwashed, in the original packaging, and the return policies are followed. The customer bears the return shipping costs, except for defective items or if the error is on our part. Further details can be found in our return policy.

Is a light bulb included with my lamp?
The respective product page indicates whether a light bulb is included. If this is unclear, you can contact us anytime by email.

Where do you source your products from?
We work with trusted partners from various parts of the world to offer you good value for money.

Any questions?
If you need further assistance, you can reach us anytime at info@luminas.ch We are happy to help you.